INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Absolutely! At GlowEmpireUSA, we ensure that the products you see in the pictures are the same ones you'll receive. We prioritize accuracy and quality, so you can shop with confidence knowing you'll get exactly what you expect. Your satisfaction is our top priority, and we're committed to delivering products that meet our high standards. Shop with us and experience the best of quality, style, and purpose!

Where can I view my sales receipt?

You can view your sales receipt for purchases made at GlowEmpireUSA by logging into your account and navigating to the "Order History" section. Here, you'll find a list of your past orders, and you can click on any order to view and print your sales receipt. If you checked out as a guest, please check your email for a copy of your receipt. If you need further assistance, our customer support team is here to help!

How can I return an item?

To return an item purchased from GlowEmpireUSA, please follow these steps:

1. **Log In**: Sign in to your account and go to the "Order History" section.

2. **Select Order**: Choose the order containing the item you wish to return.

3. **Initiate Return**: Click on the "Return Items" button and follow the prompts to complete the return request.

4. **Pack & Ship**: Once your return is approved, carefully package the item and ship it back to us using the provided return label.

5. **Refund**: After we receive and inspect the returned item, we'll issue a refund to your original payment method.

For more details or assistance with the return process, please contact our customer support team. Thank you for shopping with GlowEmpireUSA!

Where does all donations go?

At GlowEmpireUSA, we support multiple social causes to make a broader impact. The donations from your purchases are distributed across these various causes, allowing us to contribute to different initiatives that align with our mission. Your support helps us make a difference in areas like environmental conservation, education, healthcare, and more. Thank you for partnering with us to create positive change!

Can I donate more and ask for a receipt for tax purposes?

Certainly! If you wish to donate more than the amount from your purchase for tax purposes, please reach out to our customer support team. We can assist you in making an additional donation and provide a receipt for your tax records. Your generosity helps us further our mission and make a positive impact on various social causes. Thank you for considering additional support for GlowEmpireUSA's initiatives!

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